Shipping policy

Estimated Delivery Timeline:

Burhan Aldeen processes and delivers all orders within 3-4working days, excluding Sundays and public holidays.

Order Tracking:

Once your order is dispatched, you will receive tracking information to monitor its progress.

Delivery Charges:

Delivery (Local) is complimentary for orders exceeding AED 200. For orders under this amount, a nominal fee of AED 20 is applied.

Delivery Locations:

We exclusively deliver within the United Arab Emirates. International Order also available.

Product Availability:

Please note that all orders are contingent upon stock availability.

Payment Options:

Cash on delivery is available throughout the UAE.

Damaged Goods Policy:

Should you receive an order damaged in transit, contact us without delay at support@burhanaldeen.com or via WhatsApp at +971-52 186 7068 for immediate assistance.

Enjoy Your Shopping Experience:

Thank you for choosing Burhan Aldeen. We are committed to providing you with an exceptional shopping experience.

Refund policy

Introduction:

Burhan Aldeen Oud and Oud Oil L.L.C is committed to protecting your privacy. This Privacy Policy, together with our Cookies Policy, outlines how we handle Personally Identifiable Information collected from our website. This information can identify, contact, or locate an individual and is used in accordance with our website policies.

Products eligible for return

A. Perfumes, Hair mist, Powders & Body Lotion

• Purchases must be returned from the original shipping country. you must raise request for return within seven (7) days of delivery of order. Returns will be accepted only if there is any manufacturing defect with the product or mismatch of the product.
• Items returned must be in their unused original condition with all Burhan Aldeen Perfumes item tags attached and any related sampling pieces and booklets included.
• Incomplete, damaged, or altered returns, or anything we at Burhan Aldeen Perfumes reasonably believe has been used, will not be accepted and therefore sent back to the customer. In such cases, shipping charges will be paid by customers.
• Return charges are not applicable if you met the above conditions.

B. Agarwood, Perfume Oils & Deodorants

• Agarwood items are non-returnable
• Perfume Oils and Deodorants are non-returnable

Process upon receiving return request

• On RECEIPT of a return, we will process the refund as soon as possible. We estimate refunds will be made by the bank of your payment method within 7-10 working days. Working days are Monday to Thursday excluding UAE public holidays.
• No Refund for cash on delivery orders. Refunds will be accepted only for orders which paid through online payment method.
• If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency EXCHANGE RATES the amount refunded may be higher or lower than the original price paid.
• If you would like further assistance Contacting Us:  Burhan Aldeen Oud and Oud Oil L.L.C,  Email: support@burhanaldeen.com, WhatsApp: +971-52 186 7068

Your privacy and  security are of utmost importance to us, and we strive to ensure your experience with Burhan Aldeen Oud and Oud Oil L.L.C is both secure and enjoyable.